This Privacy Notice explains how Valour collects, uses, stores, and shares your personal information when you interact with our website, submit an enquiry, or otherwise engage with our services.
Valour is a marketing and referral business. We do not provide legal advice, legal representation, or regulated claims management services. Where appropriate, and with your consent, we may refer your enquiry to an independent solicitor or legal service provider who may contact you regarding your enquiry.
We may collect:
• Information you provide directly, including your name, email address, telephone number, postal address, preferred method of contact, and information contained within enquiries or forms.
• Enquiry-related information and information relevant to any legal matter you wish to discuss with a solicitor.
• Special category (sensitive) information, such as health information relevant to your enquiry, where necessary and processed lawfully.
• Technical information including IP address, browser type, device information, pages viewed, links clicked, approximate location derived from your IP address, and dates/times of website visits.
• Cookie and tracking information where consent has been provided.
We may process your personal information to:
• Respond to enquiries and provide support.
• Assess enquiries and determine whether they may be suitable for referral to an independent solicitor or legal services provider.
• Refer enquiries to independent solicitors or legal service providers where appropriate and with your consent.
• Maintain records of communications and enquiries.
• Operate, maintain, improve, and secure our website and services.
• Meet legal, regulatory, and compliance obligations.
Under UK GDPR, we rely on one or more of the following lawful bases:
• Consent.
• Contract.
• Legal obligation.
• Legitimate interests.
Where special category data is processed, we will only do so where a lawful condition applies, including explicit consent or where necessary for the establishment, exercise, or defence of legal claims.
We do not sell your personal information.
We may share information where necessary with:
• Independent solicitors or legal service providers where you have requested assistance or consented to a referral.
• Service providers supporting our website, IT systems, hosting, CRM systems, analytics, and business operations.
• Professional advisers including legal, compliance, accounting, and insurance advisers.
• Regulatory authorities, law enforcement agencies, or other parties where required by law.
• Parties involved in business restructuring, mergers, acquisitions, or transfers.
Where a solicitor or legal service provider receives a referral, they may contact you directly and request additional information relevant to your enquiry.
We use cookies and similar technologies to operate and improve our website, understand visitor behaviour, and support website functionality.
Where required by law, we will obtain your consent before placing non-essential cookies on your device. You may manage your cookie preferences through your browser settings or our cookie consent tools.
We retain personal information only for as long as necessary for the purposes outlined in this Privacy Notice and to comply with legal, regulatory, tax, accounting, and reporting obligations. Information that is no longer required will be securely deleted or anonymised.
We implement appropriate technical and organisational measures to protect personal information, including:
• Access controls.
• Staff confidentiality obligations.
• Secure system configurations.
• Security monitoring and incident response procedures.
While we take reasonable steps to protect your information, no method of transmission or storage can be guaranteed to be completely secure.
Our website and services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.
Under UK data protection law, you may have the right to:
• Access your personal information.
• Correct inaccurate information.
• Request erasure of your information.
• Restrict processing.
• Object to processing.
• Request data portability where applicable.
• Withdraw consent where processing relies on consent.
You may exercise your rights by contacting us at hq@wearevalor.uk.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
We may update this Privacy Notice from time to time to reflect changes in our services, business practices, or legal requirements. Updated versions will be published on our website.
Data Controller: Valour
ICO Registration Number: ZC171678
Email: hq@wearevalor.uk
If you have any questions about this Privacy Notice or how your personal information is handled, please contact us using the details above.